December 4: The Ohio Medicaid Roadmap with Barbara Sears

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The Ohio Medicaid Roadmap with Barbara Sears

Director, Ohio Department of Medicaid
December 4, 2017, 1:00 – 2:30pm
The Health Collaborative
615 Elsinore Place, Suite 500
Cincinnati, Ohio 45202
The Kaiser Family Foundation recently released Medicaid Moving Ahead in Uncertain Times – a 50-state report showing that despite uncertainty about federal legislative changes, many states are continuing efforts to expand managed care, move ahead with payment and delivery system reforms, increase provider payment rates, and expand benefits as well as community-based long-term services and supports. Join us for a discussion with Barbara Sears for what’s on the road ahead for Ohio Medicaid.
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The Top 5 Most Exciting Things About HealthFORCE

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Here are the Top 5 Things we’re excited about when it comes to our NEW healthcare career expo! 

[/vc_column_text][ultimate_icon_list icon_size=”32″ icon_margin=”6″ css_icon_list=”.vc_custom_1510698114699{padding-left: 6px !important;}”][ultimate_icon_list_item icon=”Defaults-flag” icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#eb7625″]5. HealthFORCE is the name of The Health Collaborative’s new healthcare careers expo for high school students. We held our inaugural event on Nov. 13![/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-user-md” icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#eb7625″]4. With 24 exhibition booths from regional hospitals and educational institutions: our members and partners shared information on career paths, job opportunities, and even hands-on demonstrations![/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-child” icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#eb7625″]3. A panel of experts gave students the opportunity to learn and ask questions of professionals in nursing, pharmacy, public health, health informatics, and dental hygiene.[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-camera” icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#eb7625″]2. UC Academic Health Center supports the next generation of healthcare professionals as the presenting sponsor. Galen College of Nursing provided an additional element of fun with a unique, interactive photo booth experience.[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-group” icon_color=”#ffffff” icon_style=”circle” icon_color_bg=”#eb7625″]1. More than 600 high school students and their educators attended HealthFORCE! HealthFORCE students represented schools throughout our community: from private, public, and tech-based schools located in Hamilton, Warren, and Butler counties as well as SE Indiana & Northern Kentucky.[/ultimate_icon_list_item][/ultimate_icon_list][vc_column_text]Thanks to all of our members and partners who were a part of this amazing event! We’re currently planning a similar event for Spring of 2018. Contact Heleena McKinney, Manager Healthcare Workforce Innovation, at hmckinney@healthcollab.org or 513.878.2866 for information.

Click/tap below to view a gallery of photos from HealthFORCE 2017.

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Case Study: Better Workflow for Mercy Health Physicians with hb/messaging

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The Health Collaborative’s hb/messaging service line ensures that a patient’s clinical information around lab results, admissions, and other medical events makes it into the hands of their healthcare provider in real time. It replaced our service formerly known as Clinical Messaging in 2016.

Clinical Messaging was useful, but less-than-ideal: customers had to log into three different portals, Internet Explorer was the only browser option, and a provider could only search by patient name. With hb/messaging, users can now search by patient name, provider name, date, the test name, patient class, etc., the view is completely customizable, and it’s compatible with any browser that is desired.

This service is essentially an email inbox. Lab results are routed in real time to the inbox based on provider. There can be as few as one or two doctors, or as many as 50+ doctors, associated with one hb/messaging portal. Even large health systems like Mercy Health utilize hb/messaging to manage their results! Let’s take a look at how one physician’s office makes hb/messaging work for them.

A better experience of care – for both patients and providers

Barb Craven is an MA at Mercy Health Physicians – Kenwood Internal Medicine, just northeast of downtown Cincinnati. Each day, she meets with Dr. Philip Glassman for a morning check-in on patients, and together they go through a high-level overview of patient priorities, overnight developments, and other items, in order to plan and frame up their day.

With hb/messaging seamlessly integrated into their workflow, Craven and Dr. Glassman can be sure not to miss a thing: Emergency Department (ED) visits, lab results, hospital readmissions, and more are right at their fingertips, seamlessly integrated into their existing software.

“Since we began implementing hb/messaging 11 months ago, I’ve noticed a marked improvement in day-to-day operations and efficiency,” Craven told us. “Each morning after Dr. Glassman and I meet, I’m able to go over any priority patient events and ED admissions with key staff that may occurred over the last 24 hours; information which previously might have taken days to come to us (or not at all).”

Craven shared that many of Dr. Glassman’s patients come from outside the immediate Kenwood area for office visits, so they sometimes wind up in other providers’ offices when unexpected health events arise. “Since our patients don’t always live in the immediate area of our office, it’s important to know right away when they seek care closer to home so we can determine the best strategies for care coordination, follow-up, and self-care planning with the patient, thereby avoiding future trips to the ED.”

When patients’ clinical information arrives quickly and conveniently with hb/messaging, care providers like Dr. Glassman and Barb Craven can spend more time with patients, and the patient can enjoy a better experience of care. At The Health Collaborative, we’re striving to make this the norm – we like to think of it as “better health by design.”[/vc_column_text][/vc_column][/vc_row]

We Have HIE Hopes for Healthcare!

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What is an HIE?

It seems like a no-brainer in the age of instant messaging and smart phones, but electronic health records don’t always follow their patients from one source of care to another. It’s an enormous set of complex challenges to build an IT infrastructure that works seamlessly across often-fragmented systems – challenges that can take a lot of time and investment to address. And it’s not just a technology issue; poor health outcomes and limited access to appropriate care are pervasive problems with equally-elusive answers for many communities, including our own here in Greater Cincinnati.

At The Health Collaborative, we believe no matter where you seek care, you and your provider should have access to the right information, at the right time, in order to make the best-informed decisions about your health. We’re part of a growing number of health information exchanges (HIEs) across the country who are working to make that a reality, where and when it matters most.

Empowered decision-making, powered by hb/suite
The Health Collaborative’s hb/suite of services is like a toolbox for healthcare providers to connect with the information they need. From expedited lab results, to electronic messaging, to real-time notifications when a patient is admitted to the emergency room, our virtual private networks ensure the safe, secure delivery of protected health records directly into the hands of care providers. Our master patient index encompasses millions of lives, 4.2 million to be exact, and we’re even currently working on a pilot program to connect with six other HIEs across the eastern half of the US. That means whether you have a sinus infection from your Cincinnati seasonal allergies, or you broke your leg while waterskiing on Lake Michigan, your patient records will follow you straight into the doctor’s office. We think that’s pretty cool (the records, not the broken leg)!

We didn’t just come up with the idea along with a bunch of our IT friends though; the US Office of the National Coordinator for Information Technology (ONC), as part of the Department of Health and Human Services (HHS), has outlined a 10-year vision for achieving what’s known as interoperability. Connecting electronic health information among a broad spectrum of healthcare providers and services nationwide means the Triple Aim of healthier people, better care, and lower costs starts to become a reality. Individuals are empowered, treatments are more customized, and unnecessary care becomes a thing of the past.

The Health Collaborative’s vision is that Greater Cincinnati is healthy by design and everyone is connected to quality, affordable healthcare. Together with our members and partner organizations, our HIE hopes for the region are being made reality – one connection, one patient record, and one doctor’s office at a time.[/vc_column_text][/vc_column][/vc_row]

Senior Accountant Jean Armstrong Retires from The Health Collaborative

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“It’s so hard to say goodbye…” 

On November 15, staff of The Health Collaborative (THC) will experience a bittersweet contrast: it’s payday (yay!), but it’s also the day that our long-time Senior Accountant, Jean Armstrong, closes the books on her career and embarks on the next grand adventure: retirement.

Jean’s first day as an accountant and human resources specialist at the Greater Cincinnati Health Council (now known as The Health Collaborative post-2015 merge) was November 1, 2004, which puts her retirement date at exactly 13 years and two weeks later. That means she graciously stuck around to see us through one last payroll period, further reinforcing her affectionate title of “Jean the Payroll Queen,” before she hops a plane to her favorite getaway spot in Florida. Now that’s dedication.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”35780″ img_size=”350×350″ add_caption=”yes” alignment=”center”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]There are many ways to characterize Jean’s tenure at The Health Collaborative over the years – staff have used lots of words like “detail-oriented,” “dedicated,” and “reliable” over the past few weeks – but rather than tell you about it, let’s hear from the colleagues who know her best.

Well-wishes and fond memories

CFO and SVP Business Development, Keith Hepp is one of Jean’s biggest fans and will miss her sharp mind and meticulous nature: “Jean has been a talented and incredibly detailed senior accountant for the past 13 years… We’re very lucky to have clever people behind the scenes to make the organization run, and she has been one of those people for over a decade.”

Hepp went on, “There’s a large amount of detail-oriented work associated with filing all the company’s payroll and benefits reports, and Jean has expertly managed these tasks over the years. I’d like to personally thank Jean for agreeing to stay through the [2015] merger as the accounting issues are complex and would have been very difficult for us to wade through without her. She’s such an instrumental part of our team that we hope to invite her back as a part-time, short-term contractor at some point in the future to help out with annual filings.”

Nicci Weber is THC’s Director of HR and Organization Development, and seconds Hepp’s praises for Jean during the 2015 merger (the word “instrumental” was used more than once). She also points out that Jean’s personal background may have played an important role in her success as our Senior Accountant. “Jean has an interesting background as a small-town-Kentucky native – we’re talking a one-room-schoolhouse type of situation – which has made her an incredibly down-to-earth, fun-to-talk-to kind of person,” says Nicci. “She always tells it like it is, and is relentless in her pursuit of state tax & legislative policy information like nobody else.”

Walking the talk: finding creative ways to stay healthy & active

“Jean may have had a “desk job” all these years, but she hasn’t let that keep her from getting her daily steps in and working physical activity into her day,” said Amy Goetz, Communications Manager. “She is often seen walking around THC’s Elsinore Place offices and the surrounding area, and she even walks during her lunch break – carrying her daily salad container with her as she walks laps around the building or in our Learning Center space. I’m aspiring to reach Jean-like levels of daily activity, but I still have a long way to go!”

Claudia Allen, THC General Counsel and Privacy Officer, has known Jean for many years and shares: “For those who are winded walking from one side of the office to the other: did you know that Jean Armstrong takes the STAIRS up and down to our offices everyday?!” Well done, Jean! Very Gen-H.

Full of surprises

Colleen O’Toole, our Chief Administrative Officer, shared a couple of tidbits most people wouldn’t know about Jean: “First, I may be able to ‘crunch’ my boss [CEO Craig Brammer] in sit-ups [such as during our recent sit-up challenge for the United Way Campaign], but I’ll never be able to match Jean in jig-saw puzzles – she’s the jig-saw GURU! I’m really going to miss swapping puzzles with her.”

O’Toole went on to drop a “bombshell” – pun intended: “Who knew when we hired Jean that, in one of our ‘get to know each other’ activities, she’d spill the beans on a little-known fact from her past – she was a ‘go-go dancer’ when she was younger!!” Jean, you’re like an onion without the odor…so many layers!

Becca Cochran, Manager, External Affairs, shared with a smile: “There are very few people I let call me ‘Becky.’ …I happily let Jean call me Becky!”

Accounting Clerk Sandy Street has been Jean’s office-mate for the past several years, and therefore few know Jean better than her. Simply saying, “I’m going to miss her,” Sandy shared a list of things she loves best about Jean – and we dare you not to smile while reading it:

Sandy’s Top 10 List of Things She’ll Miss About Jean

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][ultimate_icon_list icon_size=”14″ icon_margin=”2″][ultimate_icon_list_item icon=”Defaults-heart” icon_color=”#eb7625″ content_font_size=”desktop:16px;” content_line_ht=”desktop:2px;” content_font_color=”#eb7625″]10. Gives great advice[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-star” icon_color=”#eb7625″ content_font_size=”desktop:16px;” content_line_ht=”desktop:2px;” content_font_color=”#eb7625″]9. Always helpful[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-graduation-cap” icon_color=”#eb7625″ content_font_size=”desktop:16px;” content_line_ht=”desktop:2px;” content_font_color=”#eb7625″]8. Good teacher[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-comments” icon_color=”#eb7625″ content_font_size=”desktop:16px;” content_line_ht=”desktop:2px;” content_font_color=”#eb7625″]7. Good listener[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-smile-o” icon_color=”#eb7625″ content_font_size=”desktop:16px;” content_line_ht=”desktop:2px;” content_font_color=”#eb7625″]6. Makes me laugh[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-share-alt” icon_color=”#eb7625″ content_font_size=”desktop:16px;” content_line_ht=”desktop:2px;” content_font_color=”#eb7625″]5. Shares homemade granola[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-thumbs-up” icon_color=”#eb7625″ content_font_size=”desktop:16px;” content_line_ht=”desktop:2px;” content_font_color=”#eb7625″]4. Taught me all the uses for coconut oil[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-slideshare” icon_color=”#eb7625″ content_font_size=”desktop:16px;” content_line_ht=”desktop:2px;” content_font_color=”#eb7625″]3. Easy to share an office with[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-puzzle-piece” icon_color=”#eb7625″ content_font_size=”desktop:16px;” content_line_ht=”desktop:2px;” content_font_color=”#eb7625″]2. Shares puzzles[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-newspaper-o” icon_color=”#eb7625″ content_font_size=”desktop:16px;” content_line_ht=”desktop:2px;” content_font_color=”#eb7625″]1. Has good stories[/ultimate_icon_list_item][/ultimate_icon_list][vc_column_text]Sandy added, “Jean doesn’t correct Sue at the [DuJours] café downstairs when she calls her Anna.” Pure gold.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”35789″ img_size=”400×400″ alignment=”center”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]We all wish the best for Jean as she departs for the sunny skies and balmy breezes of Florida. Upon her return to the Cincinnati area, she’ll resume her most important and beloved role as full-time grandma to her granddaughter – and that “accounts” for a lot of time well spent. Congratulations and best wishes on the road ahead, Jean, from all of us at The Health Collaborative![/vc_column_text][/vc_column][/vc_row]

Winners Named at 2017 Inspire | Healthcare Award Celebration

[vc_row][vc_column][vc_column_text]MEDIA CONTACT:
Shannan Schmitt
Director of Communications
(513) 307-0328

Release Date: IMMEDIATE
November 1, 2017

Winners Named at The Health Collaborative 2017 Inspire | Healthcare Event

Healthcare providers and community stakeholders celebrate achievements in improving care

CINCINNATI – Those who have made significant contributions to improving healthcare in Greater Cincinnati were recognized on November 1st at the 2017 Inspire | Healthcare Celebration.  The Health Collaborative hosted the event for more than 320 of its members and community stakeholders at The Renaissance downtown. Visit The Health Collaborative’s Facebook page to view photo galleries from the event.

The following individuals and organizations were honored:

  • Neil Tilow & Talbert House: Our 2017 Inspire | Healthcare Champion for collaboration, engagement, and innovation toward the mission of improving health and healthcare in Greater Cincinnati.
  • D4P: YMCA & Health Care Access Now: The Inspire Gen-H Award for a collaborative, evidence- based community health program designed for adults at risk for developing type two diabetes.
  • Council on Aging of Southwestern Ohio’s “Fast Track Home” Program: The Richard M. Smith MD Leadership in Quality Improvement Award for an innovative program that improves the quality of care for hospitalized older adults by connecting them to essential in-home care services when they are most needed – at the time of discharge.
  • Dr. Robert Collins: The Richard M. Smith MD Leadership in Quality Improvement Award for a lifetime dedicated to improving patient care, and commitment to excellence extending far beyond compassionate care to shaping and guiding the teams and systems operations that fell under his leadership.
  • Newborn Hospital at Cincinnati Children’s Hospital Medical Center: The Inspire Informatics Solutions Award for implementing a health data solution to locate episodes of care provided by deployed neonatologists no matter where the care occurred across the region, saving time, cutting costs, and ultimately improving care.

Hoxworth Blood Drive Awards

Award of Distinction: TriHealth Bethesda North

Most Improved: Summit Behavioral Health Care

Blood Drive Coordinator of the Year: Jill Waters, Dearborn County Hospital

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About Inspire | Healthcare:

Inspire | Healthcare is the Greater Cincinnati and Northern Kentucky region’s premier annual healthcare event and awards celebration. The awards seek to recognize innovations by individuals, teams, and/or organizations in the areas of informatics, quality improvement, and population health. Other awards given annually include the Inspire Champion Award and the Hoxworth Blood Drive Awards, with separate nomination and judging processes. For more information about Inspire | Healthcare, visit healthcollab.org/inspire.

About The Health Collaborative:

The Health Collaborative strives to lead data-driven improvement initiatives that result in healthier people, better care, and smarter spending. Based in Cincinnati, we work with those who provide care, pay for care, and receive care, to find mutual solutions to healthcare’s most challenging problems. For more information about The Health Collaborative, visit healthcollab.org.[/vc_column_text][/vc_column][/vc_row]

Winners Named at 2017 Inspire | Healthcare Award Celebration

[vc_row][vc_column][vc_column_text]MEDIA CONTACT:
Shannan Schmitt
Director of Communications
(513) 307-0328
Release Date: IMMEDIATE
November 1, 2017

Winners Named at The Health Collaborative 2017 Inspire | Healthcare Event

Healthcare providers and community stakeholders celebrate achievements in improving care
CINCINNATI – Those who have made significant contributions to improving healthcare in Greater Cincinnati were recognized on November 1st at the 2017 Inspire | Healthcare Celebration.  The Health Collaborative hosted the event for more than 320 of its members and community stakeholders at The Renaissance downtown. Visit The Health Collaborative’s Facebook page to view photo galleries from the event.

The following individuals and organizations were honored:

  • Neil Tilow & Talbert House: Our 2017 Inspire | Healthcare Champion for collaboration, engagement, and innovation toward the mission of improving health and healthcare in Greater Cincinnati.
  • D4P: YMCA & Health Care Access Now: The Inspire Gen-H Award for a collaborative, evidence- based community health program designed for adults at risk for developing type two diabetes.
  • Council on Aging of Southwestern Ohio’s “Fast Track Home” Program: The Richard M. Smith MD Leadership in Quality Improvement Award for an innovative program that improves the quality of care for hospitalized older adults by connecting them to essential in-home care services when they are most needed – at the time of discharge.
  • Dr. Robert Collins: The Richard M. Smith MD Leadership in Quality Improvement Award for a lifetime dedicated to improving patient care, and commitment to excellence extending far beyond compassionate care to shaping and guiding the teams and systems operations that fell under his leadership.
  • Newborn Hospital at Cincinnati Children’s Hospital Medical Center: The Inspire Informatics Solutions Award for implementing a health data solution to locate episodes of care provided by deployed neonatologists no matter where the care occurred across the region, saving time, cutting costs, and ultimately improving care.

Hoxworth Blood Drive Awards

Award of Distinction: TriHealth Bethesda North
Most Improved: Summit Behavioral Health Care
Blood Drive Coordinator of the Year: Jill Waters, Dearborn County Hospital
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About Inspire | Healthcare:
Inspire | Healthcare is the Greater Cincinnati and Northern Kentucky region’s premier annual healthcare event and awards celebration. The awards seek to recognize innovations by individuals, teams, and/or organizations in the areas of informatics, quality improvement, and population health. Other awards given annually include the Inspire Champion Award and the Hoxworth Blood Drive Awards, with separate nomination and judging processes. For more information about Inspire | Healthcare, visit healthcollab.org/inspire.
About The Health Collaborative:
The Health Collaborative strives to lead data-driven improvement initiatives that result in healthier people, better care, and smarter spending. Based in Cincinnati, we work with those who provide care, pay for care, and receive care, to find mutual solutions to healthcare’s most challenging problems. For more information about The Health Collaborative, visit healthcollab.org.[/vc_column_text][/vc_column][/vc_row]

TriHealth “Interpreter on Wheels” Ensures Quality Care

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“Interpreter on Wheels makes it possible for patients to receive medical care, in the language they prefer, at the point of care.”
– Dr. Barbara Tobias, Good Samaritan Free Health Center

[/mk_blockquote][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The Health Collaborative is recognizing TriHealth Language Services as a finalist for the Gen-H Award, as part of the 2017 Inspire | Healthcare dinner and awards celebration planned for November 1 at downtown Cincinnati’s Renaissance Hotel. The purpose of the Gen-H Award is to recognize an individual, team, or organization that has demonstrated progress on the Gen-H goal of making the healthier choice the easy choice where we live, work, learn, and play. Gen-H, or “The Health Generation,” means all of us working together to make health and healthcare a value we share in Greater Cincinnati and Northern Kentucky.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Solutions for meaningful communication
When seeking healthcare, it’s crucial for patients to understand the medical advice and treatment plans given to them by physicians and other caregivers.  To assist those whose primary language is not English, TriHealth Language Services offers a variety of interpreting services to support meaningful communication between patients, families, and providers. Among other services, they offer three full-time Spanish-speaking staff members to serve the area’s largest group of non-English speaking patients.

"Interpreter on Wheels" poster

Click to enlarge

A variety of tools for broadest impact
Recognizing the value in employing multiple approaches to address the full spectrum of language needs, TriHealth Language Services focuses on improving communications through a variety of methods and technologies. For example, they work with contracted in-person medical interpreters and national networks of phone and video interpreters. Using remote interpreters ensures someone is always available, even when an in-person interpreter is not.

Language-specific phone numbers have been implemented for patients and families who wish to communicate with TriHealth in languages other than English. TriHealth operators can automatically connect the non-English speaking caller to an interpreter.  The interpreter stays on the line for the duration of the call and provides services and translations as needed. Languages offered include: Arabic, Cambodian, French, Hindi, Japanese, Korean, Mandarin, Nepali, Russian, Spanish, and Vietnamese.

Different languages & locations? No problem!
As a result of limited availability of local, in-person qualified medical interpreters, TriHealth is utilizing innovative on-demand video technology called “Interpreter on Wheels.” This tool makes it possible to have interpreter services in the exam room when an in-person resource is unavailable.  The Interpreter on Wheels has served more than 1,700 TriHealth patients to-date.

In addition, several iPads with interpretation services software were purchased through a grant from the Sisters of Charity and have increased Language Services’ ability to instruct and inform patients.

Interpreter service requests have increased from 17% to 20% between 2015 and 2016.  This increase is believed to be an indication and result of improved overall quality, service, safety, and compliance.

A story of personalized, empowered care

Dr. Barbara Tobias is Medical Director at The Health Collaborative, and serves as Vice Chair of the Department of Family and Community Medicine at the University of Cincinnati. She practices medicine at TriHealth’s Good Samaritan Free Health Center, and shared the following Language Services success story:

Dr. Barbara Tobias

Dr. Barbara Tobias

“Interpreter on Wheels makes it possible for patients to receive medical care in the language they prefer, at the point of care, without the awkwardness of accommodating an extra person in the room,” shared Dr. Tobias.

“This is the story that has stayed with me: A young woman from Northern Africa came to the Good Sam Free Health Center for care, accompanied by her husband. She spoke an Arabic dialect. The nurse relayed that the woman’s husband had been her interpreter in all of her previous healthcare encounters. The nurse then asked if it would be OK if her husband again acted as her interpreter.”

“I had used Interpreter on Wheels a couple of times before, and offered the patient this option. To our surprise she readily said ‘Yes!’ She later explained that this was the first time she had been able to see a physician without her husband in the room.”

Dr. Tobias concluded, “The visit went well. The patient felt comfortable asking questions she had previously withheld, and I was able to take a comprehensive medical history which helped me determine the most beneficial treatment. I’ve seen the patient in follow-up and now she asks for Interpreter on Wheels! Thank you, Cori [Corinne Grandle, Linguistic Services Administrator] for providing this wonderful tool to enable our patients to get the care they deserve.”

Striving to meet the healthcare needs of every person
Interpreter services support the TriHealth values to respect all people and spiritual heritage, service excellence, and individual and community needs.  This service aligns with Gen-H strategies around empowering individuals to become knowledgeable consumers of health & healthcare services, as well as increasing the capacity in our region to meet the healthcare needs of every person.

Collaboration over competition
The Language Services team strives to create strong partnerships between qualified healthcare professionals and other local health resources, both public and private, supporting the greater good of healthier citizens within our community.

Meet the team

  • David Ache, Senior Client Technologies Engineer
  • Corinne Grandle, Linguistic Services Administrator
  • Mike Lonneman, Client Technologies Specialist
  • Justin Platt, Solutions Leader IT Network
  • Charles Spears, Server Engineer

Congratulations to the TriHealth Language Services team on its outstanding work toward achieving the Gen-H Triple Aim of healthier people, better care, and lower costs for ALL in the Greater Cincinnati region.

About Inspire | Healthcare:
Inspire | Healthcare is the Greater Cincinnati and Northern Kentucky region’s premier annual healthcare event and awards celebration. The awards seek to recognize innovations by individuals, teams, and/or organizations in the areas of informatics, quality improvement, and population health. Other awards given annually include the Inspire Champion Award and the Hoxworth Blood Drive Awards, with separate nomination and judging processes. For more information about Inspire | Healthcare, visit healthcollab.org/inspire.

About The Health Collaborative:
The Health Collaborative strives to lead data-driven improvement initiatives that result in healthier people, better care, and smarter spending. Based in Cincinnati, we work with those who provide care, pay for care, and receive care, to find mutual solutions to healthcare’s most challenging problems. For more information about The Health Collaborative, visit healthcollab.org.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]