By Amy Crowley

The TriHealth Inclusive Community Project is being celebrated as a finalist for the 2018 Inspire Diversity and Inclusion Award.

Each year, The Health Collaborative recognizes the healthcare heroes in our community at the Inspire | Healthcare Gala and Awards Celebration. This year’s sold-out event is being held on November 8 at The Center downtown.

Award categories have included Gen-H (population health), Informatics Solutions (health information technology), and Leadership in Quality Improvement. NEW this year is the Diversity and Inclusion Award category, which acknowledges an individual or organization-level commitment to inclusiveness and advocacy for under-represented and minority populations – and for people of diverse cultures, backgrounds, and experiences – in its overall policies, practices, and partnerships.

The mission and values at TriHealth are simple: improve the health status of the people it serves, and do so by respecting all people within its community. What better way to honor this than by focusing on a challenge the entire healthcare industry is faced with: respectfully and properly capturing sexual orientation and gender identity (SOGI) information within the LGBTQ patient population.

Jamahal C. Boyd, Sr., Director of Diversity, Inclusion and Language Services

A System-Wide Approach
Through the TriHealth Inclusive Community project, department representatives from across the organization work to improve access, quality, and care coordination for all patients and clients. This special team is currently focused not only on solving the challenges related to gathering SOGI details within the entire hospital system but is also working to educate staff on the registration process with patients and how to best communicate with them.

“This project is another example of TriHealth living its mission and values,” said Jamahal C. Boyd, Sr., TriHealth’s director of diversity, inclusion and language services:

“We have a long legacy of welcoming and caring for all people in our community, irrespective of gender, race, ethnicity, sexual orientation or ability to pay. It is always our goal to provide the safest and highest quality care while respecting the dignity and uniqueness of each individual. This project will enable our caregivers to do just that for the transgender community.”

Since making updates in the hospital’s EPIC system in January of 2018, more than 53,000 patients have completed the “gender identity” field with 193 of those identifying as a gender different from the sex identified for them at birth.

“It is always our goal to provide the safest and highest quality care while respecting the dignity and uniqueness of each individual. This project will enable our caregivers to do just that for the transgender community.”

Jamahal C. Boyd, Sr.

Director of Diversity, Inclusion and Language Services, TriHealth

In addition, these patients can also fill in the “preferred name” and “pronoun” fields to share with TriHealth staff how they would prefer to be addressed. All incredible advancements in the care of these patients as this information is almost always different from the identification they must provide at registration.

A More Inclusive Level of Service
The team, which incorporates 21 members from a wide variety of departments including IT, language services, registration, informatics, training, marketing, billing, nursing, patient access, and the call center is currently involved in Phase 2 of this project which will include developing a Smart Form to capture additional clinical information. The team is also working on additional training opportunities for its staff.

All of TriHealth’s efforts through the Inclusive Community Project lead to the overall improvement of patient care, bringing a more diverse and inclusive level of service across the board. Through these events and more, TriHealth’s efforts are leading the way in innovative healthcare and the Health Collaborative is proud to honor TriHealth as a nominee for the 2018 Inspire Healthcare Award in Diversity and Inclusion.