Our focus for May hb/suite news is on Customers and Customer Service (click here to read more).
We spent a few minutes with Harold Philpot, Technical Support Analyst, who is one of our customer service specialists and that “voice on the other end of the line” when you call for technical issues.
By Lisa Sladeck, Event Administrator
Q: Hi, Harold! Can you tell us a little about your favorite part of your job?
A: My favorite part of my job is providing excellent customer service to all of our customers, solving any issues they may have, and seeing end results. I also like the variety of talking to different customers on the phone every day, and getting to know some of our long-term customers despite rarely getting to meet face-to-face.
Q: What are you most proud of, personally or professionally?
A: My nine grandchildren. I love to spoil them and then send them home! I enjoy going with them to the parks, zoo, choir concerts, grandparents’ day at school, sports, church activities, and taking them on family vacations.
Q: What color toothbrush do you pick at the dentist?
A: I would choose blue toothbrushes because of the University of Kentucky Wildcats. I bleed Kentucky blue! Just look at my desk.
Q: Tell us a bit about your most favorite vacation ever.
A: My favorite vacation is when I went out west. My wife and I went through 15 states in two weeks! I enjoyed Arizona the most because we stopped to see a lot of the views of the Grand Canyon.
Q: Have you ever met a celebrity? If yes, who was it? Were they nice?
A: I met Anthony Munoz, former Cincinnati Bengals offensive tackle, in 1989 at his home.
Q: What would your perfect meal entail?
A: I love Montgomery Inn barbecue ribs and Graeter’s ice cream – Chocolate Coconut Almond is the best!