The Health Collaborative’s hb/messaging service line ensures that a patient’s clinical information around lab results, admissions, and other medical events makes it into the hands of their healthcare provider in real time. It replaced our service formerly known as Clinical Messaging in 2016.

Clinical Messaging was useful, but less-than-ideal: customers had to log into three different portals, Internet Explorer was the only browser option, and a provider could only search by patient name. With hb/messaging, users can now search by patient name, provider name, date, the test name, patient class, etc., the view is completely customizable, and it’s compatible with any browser that is desired.

This service is essentially an email inbox. Lab results are routed in real time to the inbox based on provider. There can be as few as one or two doctors, or as many as 50+ doctors, associated with one hb/messaging portal. Even large health systems like Mercy Health utilize hb/messaging to manage their results! Let’s take a look at how one physician’s office makes hb/messaging work for them.

A better experience of care – for both patients and providers

Barb Craven is an MA at Mercy Health Physicians – Kenwood Internal Medicine, just northeast of downtown Cincinnati. Each day, she meets with Dr. Philip Glassman for a morning check-in on patients, and together they go through a high-level overview of patient priorities, overnight developments, and other items, in order to plan and frame up their day.

With hb/messaging seamlessly integrated into their workflow, Craven and Dr. Glassman can be sure not to miss a thing: Emergency Department (ED) visits, lab results, hospital readmissions, and more are right at their fingertips, seamlessly integrated into their existing software.

“Since we began implementing hb/messaging 11 months ago, I’ve noticed a marked improvement in day-to-day operations and efficiency,” Craven told us. “Each morning after Dr. Glassman and I meet, I’m able to go over any priority patient events and ED admissions with key staff that may occurred over the last 24 hours; information which previously might have taken days to come to us (or not at all).”

Craven shared that many of Dr. Glassman’s patients come from outside the immediate Kenwood area for office visits, so they sometimes wind up in other providers’ offices when unexpected health events arise. “Since our patients don’t always live in the immediate area of our office, it’s important to know right away when they seek care closer to home so we can determine the best strategies for care coordination, follow-up, and self-care planning with the patient, thereby avoiding future trips to the ED.”

When patients’ clinical information arrives quickly and conveniently with hb/messaging, care providers like Dr. Glassman and Barb Craven can spend more time with patients, and the patient can enjoy a better experience of care. At The Health Collaborative, we’re striving to make this the norm – we like to think of it as “better health by design.”