The Health Collaborative (THC) has promoted Jill Collet, MPH, to Senior Director, Performance and Operational Excellence. During her time at THC, Jill has worn many hats, each one showcasing her incredible talent for connecting people and organizations.
Ahead of her most recent promotion, we sat down with Jill to reflect on her time with THC so far.
Q: How long have you been with THC and what previous roles have you held?
A: I’ve been with THC since October 2017. I was originally hired into a role to manage large-scale learning events for the Ohio-Northern Kentucky Comprehensive Primary Care Plus (CPC+) Regional Learning Network and support the peer-to-peer learning and training for the Accountable Health Communities project. Over the past five years, my role has evolved and broadened to managing the day-to-day activities and closeout of the OHNKY CPC+ RLN, improving operations across THC’s five service lines, and managing our professional services team which supports our membership activities and project-specific efforts across the organization.
“By nature, I am a connector of people and dots. As a senior director, I can deepen relationships with a great team of project managers in addition to those relationships held with our professional services team, and across the organization, to build out processes and systems to continually improve experiences for our customers, members, and employees.”
Q: What projects have you been a part of at THC that you are most proud of?
A: The execution of the OHNKY CPC+ RLN was no small feat. By building upon the work of my predecessors and working with a team of phenomenal practice facilitators, we were able to facilitate changes in primary care practices that improved access and comprehensiveness of services across the region: expanded appointment availability, same-day scheduling, co-locating behavioral health in primary care, active care management of patients with chronic conditions, and other transformations directly impacting patients and staff in primary care.
Through my more recent role focused on internal operations, I was able to increase accuracy of our expense capture through reviewing, building consensus, and instituting changes in our time tracking system.
Q: How will your new role build upon your previous role, AND what about your new role excites you the most?
A: In the new role, I will now manage our project management team in addition to professional services while continuing to make connections and improve processes across the organization.