Exciting news for our health information exchange (HIE) customers:
The Health Collaborative (THC) will be transitioning its technology-related customer communications to a convenient new Healthcare Technologies Systems Status Dashboard!
TOP 5 THINGS TO KNOW about the new status dashboard:
Visitors to the dashboard can ensure that outbound delivery services such as EMR (HL7), Inboxes (clinical messaging), or Faxes are currently running
EIGHT THC healthcare technology services are constantly monitored with customer impact and updates noted for each one
THC can push out updates to our global audience much faster using the dashboard than traditional email messaging
The new dashboard will replace cumbersome emails and become your go-to resource for reported outages (but we will continue to send email communications for the next few months directing you to the board during outages for real-time updates)
We are committed to serving your needs quickly and efficiently! If you have any questions on the new status board, please reach out to connect with one of our technical support agents. Reach us on the dashboard, on our website, and below.
Business Support Hours
Mon-Fri 7:00am-5:00pm EST
(513) 469-7222 or info@healthcollab.org
After-Hours Support
365 days, 5:00pm-7:00am EST
(513) 469-7222, press 2
Support Services Direct Fax
(513) 469-7230
Learn more about our HIE services at https://healthcollab.org/hbsuite/.
