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New Customer Dashboard Displays Status of Healthcare Technologies in Real Time

Check out the top five things to know about THC's new status dashboard here.

Dec 2, 2022

Exciting news for our health information exchange (HIE) customers:

The Health Collaborative (THC) will be transitioning its technology-related customer communications to a convenient new Healthcare Technologies Systems Status Dashboard!

TOP 5 THINGS TO KNOW about the new status dashboard:

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1. Find out which connections are up or down 24x7x365:

Visitors to the dashboard can ensure that outbound delivery services such as EMR (HL7), Inboxes (clinical messaging), or Faxes are currently running

2. Quickly understand what it means to your organization when a service goes down:

EIGHT THC healthcare technology services are constantly monitored with customer impact and updates noted for each one

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3. Get real-time information in just one click:

THC can push out updates to our global audience much faster using the dashboard than traditional email messaging

4. You’ll get one less email in your inbox:

The new dashboard will replace cumbersome emails and become your go-to resource for reported outages (but we will continue to send email communications for the next few months directing you to the board during outages for real-time updates)

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5. We’re still just a call or email away:

We are committed to serving your needs quickly and efficiently! If you have any questions on the new status board, please reach out to connect with one of our technical support agents. Reach us on the dashboard, on our website, and below.

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Business Support Hours
Mon-Fri 7:00am-5:00pm EST
(513) 469-7222 or info@healthcollab.org

After-Hours Support
365 days, 5:00pm-7:00am EST
(513) 469-7222, press 2

Support Services Direct Fax
(513) 469-7230

Learn more about our HIE services at https://healthcollab.org/hbsuite/.

 

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